Privacy Policy
Your privacy matters to us at OceanMirrorBlue
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
OceanMirrorBlue respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and employ suitable technical and organizational safeguards to guard it. This comprises safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transmissions to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We continuously update our security practices to defend against emerging threats.
Your Privacy Rights
You have important rights over your personal data. Depending on applicable laws, you may access, correct, delete, or restrict how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: twenty-six months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Site Tracking
We use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us store your preferences and evaluate site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies may impact how the site functions. For detailed details about our cookie practices, please consult our Cookie Policy.
Links to Third Parties
Our site may include links to third-party websites or services. This privacy policy covers only OceanMirrorBlue and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
OceanMirrorBlue Privacy Team
5 Floral Court, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0123
For inquiries about privacy, please put "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within roughly one week.